Accomplishing the Impossible: Defining Productivity Targets

Finding a balance between access and productivity can get complicated. If you don’t have enough access in the OR, other hospitals will have a competitive advantage. If you over-staff to ensure access, you will fall short on productivity targets. Sullivan did a consulting engagement for a hospital concerned about the following issues: The perioperative staff was leaving to work at nearby hospitals Volume was dropping and surgeons were taking their cases elsewhere Everyone was unhappy After a bit of investigation, it was clear that the hospital was suffering from unrealistic productivity targets. The CEO was demanding that the OR never say no to an add-on case. The CFO was demanding a product

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