Achieving fast turnovers has been a long-standing challenge for most hospital-based ORs. At the OR Manager Conference, we shared our success at Abbott Northwestern Hospital with our poster Chasing Turnover and Winning.
We started by examining these common problems at the 900+ bed quaternary teaching medical center:
Implementation included creating a multidisciplinary team, standardizing work for each turnover role, charge nurse identifying turnover hot spots, addressing issues in real-time, implementing an escalation tool, daily metrics reporting, and weekly time segment analyzing.
The critical success factors achieved at Abbott Northwestern Hospital resulted in improved visible metrics, satisfied surgeons, staff coaching, and cohesive and focused leadership. A new tactic was developed called "Turnover Recovery" to mobilize resources and communicate with surgeons when a turnover is unexpectedly long.
Gerry has expertise in optimizing the performance of all elements of surgical services and is highly skilled in facilitating and consolidating multiple departments and physician objectives into a unified plan to achieve desired results.