Surgeon Scorecard Case Study: Using a Surgeon to Monitor OR Utilization
Sullivan Healthcare Consulting (SHC) has partnered with many healthcare organizations and physicians in developing and managing their perioperative departments. Our perioperative experts provide hospitals and health systems with comprehensive perioperative program assessments and customized recommendations that result in improved operational efficiency and increased income. Over decades of evaluating surgery scheduling programs, our team can quickly identify elements of an ineffective scheduling program and address the issues head-on to decrease your cost per case.
OR utilization of 57%
Sought block time to surgeons based on need/utilization
Insufficient process for in-depth review and validation of block utilization
Lacked utilization monitoring tool
How Sullivan Perioperative Consultants Increased OR Efficiency
An effective block scheduling program should be individualized to your specific perioperative program and include variable block sizes and release times to achieve on-time starts.
After a review of surgeon’s cases, OR times, and case scheduling policies, our perioperative experts and the hospital’s Operating Room Executive Committee (OREC) implemented:
Reviewed and revised case scheduling policies and presenting to surgeons for input.
Updated block utilization policies.
Initiated a committee to establish a process for reviewing block time and assignments.
Established a review process for urgent and emergent cases.
Designed a process for providing surgeons with key stats on their OR utilization every month.
Created a monthly scorecard for 85 surgeons.
Developed a culture within the surgery department that block time is a privilege, not a right.
Generated a high level of awareness in the mind of each surgeon about their utilization performance on a monthly basis.
After reviewing 3 months of scorecard data, OREC adjusted surgeons’ block time to align with the data.
Sample Surgeon Scorecard
Customized Perioperative Consulting & Implementation Support
During a perioperative consulting project, SHC perioperative consultants will establish a customized scheduling process for your organization. Our team of experts can also ensure that the implementation of recommendations will result in a more-than-adequate return on investment.
Randy Heiser is the President of Sullivan Healthcare Consulting. Randy has been a hospital consultant since 1983 and has specialized in perioperative consulting since 1992. He has directed more than 500 surgery department operational improvement studies (and participated in an additional 350) in programs ranging from small community hospitals and freestanding surgery centers to some of the largest university hospitals in the U.S. He was instrumental in the design, development and implementation of the Surgery Benchmark Program that has been used by more than 280 hospitals. He has also participated in the design of several proprietary surgery scheduling information systems currently available in North America.